Account Management
Canceling Your Account
My account became delinquent/expired and now I can’t access the internet
How do I change my billing frequency/account terms?
How do I update my credit card?
How do I change my address/update my contact information?
How do I change my Freedom Web Filter account password?
Canceling Your Account
-
You must uninstall the filter before you cancel your account or you will not be able to access the internet.
-
Go to freedomwebfilter.com and click on the My Account tab, then click Cancel My Account (to the right of the next due date listed for your product) and follow the instructions. You must enter your profile manager username and password to cancel your account.
-
Note: For security reasons you must cancel your account online. We cannot cancel your account by phone or by email.
My account became delinquent/expired and now I can’t access the internet
-
If you prefer to discontinue filter use, you can simply uninstall the filter. If you prefer to continue using the filter, you can bring your account current by accessing freedomwebfilter.com then click on the My Account tab.
-
Log in with your same username and password, then select Bring my account current and add/update your credit card information.
-
Once your account is current, you can reinstall the filter. All of your original profiles and settings will still be there for you.
-
Note: If your account expired and shows that you must re-purchase, you will need to use a different username. Once you account expires our system purges old accounts over time. Simply re-purchase and then set up your profiles and settings.
How do I change my billing frequency/account terms?
-
Go to freedomwebfilter.com, click on the My Account tab, then click Change my account to a new term.
-
Fill out the form to change terms of payment to monthly, quarterly, semi-annually, or annually.
-
Note: Changes to your account terms will be made immediately.
How do I update my credit card?
Go to freedomwebfilter.com, click on the My Account tab, then click Bring My Account Current and follow the prompts to enter your updated information.
How do I change my address/update my contact information?
-
Go to freedomwebfilter.com, click on the My Account tab, then click Edit My Contact Info.
- Use the tabs at the top of the page to navigate through which information you would like to change.
How do I change my Freedom Web Filter account password?
-
Go to freedomwebfilter.com, click on the My Account tab, then click Change my account password, and follow the prompts on the screen.
-
Note: This only changes your Freedom Web Filter account password. Instructions on how to change your Profile Manager password can be found here.